Planning Your Visit

The Surana Group of Hospital provides you with a One-Stop Solution for Full-Service Care. When you travel abroad for medical care, you want everything to go smoothly. The Surana group of Hospitals in associiation with Bank of Baroda, HDFC bank and the other staff members work as a team to provide seamless service tailored to your personal and cultural needs.
Every year, we coordinate the highest quality health care for thousands of patients from more than 100 cities, so we understand and can anticipate your needs. Our staff will be there to assist you during all phases of your care:
BEFORE Your Visit
  • Appointment scheduling
  • Financial information and counseling
  • Accommodation arrangements
  • Transportation

DURING the Course of Treatment
  • Escort throughout Surana Hospitals facilities/departments
  • Language interpretation
  • Assistance during inpatient stay and after discharge
  • Care management nurse visit during inpatient stay
  • Durable medical equipment and/or home care arrangements (as necessary)
  • Private duty nurse arrangements (as necessary)
  • Assistance with prescriptions and refills
  • Follow-up appointment(s) scheduling
  • Financial counseling
  • Concierge services for dining and entertainment
  • Historical tour of The Surana Hospitals
  • International newspapers and Internet access
  • Relaxing, hospitable Executive Lounge
AFTER Your Departure
  • Assistance with medical reports and films
  • Assistance with prescriptions and refills
  • Facilitating follow-up communication with clinical and administrative staff
  • Future appointment scheduling
  • Providing consolidated final bills
Medical Records
To obtain a copy of your medical records at Surana Hospital, you must submit a written, signed and dated authorization form. 
To avoid delays, your signed release form must include the following patient information:
  • Name (or patient’s name)
  • Date of birth
  • Hospital ID no
  • Pan card no / Passport no
  • Medical record number (your “Blue Card” number or Surana Hospital patient number)
  • Dates of service and treatment at Surana Hospital
  • Your address or the address to which you are sending medical records
  • Your telephone number
  • Your signature
Requests should be mailed to:
Surana Hospital
Tank Road
Next to Skywalk Tower
Orlem Malad (W)
Mumbai 400064.
Medical records can include medical history, pathology, radiology, lab reports and operative reports, which will be sent by mail to the address you provide. To obtain copies of radiology images or films, please contact the Radiology Imaging Services Center directly at +91 22 28022 121. Please be aware that a fee may be associated with your request, and you should allow up to 15 days for processing. 
If the patient is a minor or is not competent to give consent, the signature of a parent, guardian or other legal representative is required. For recently deceased patients, the request must be accompanied by documentation proving you are the patient’s next of kin (death certificate with name of INFORMANT or probate document assigning administrator). Additional authorization may also be required for release of specifically protected or privileged information. Contact the Release of Information Unit at +91 22 28022 121 with specific questions.
For urgent medical record copy requests, patients can visit our medical records copy office conveniently located on the hospital's main campus on the base level. If you have any additional questions about how to request or obtain a copy of your medical records at Surana Hospital, call the Release of Information unit at +91 22 28022 121.