Surana Group of Hospitals ("Surana Hospital", "we", "our", or "us") values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide while using our website, services, or communicating with us.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Postal Address
- Date of Birth
- Gender
- City and State
- Emergency Contact Details
Medical Information
When you book an appointment or request medical services, we may collect:
- Symptoms or medical concerns
- Medical history shared by you
- Preferred doctor or department
- Diagnostic reports uploaded by you
- Prescription documents
Appointment Information
- Appointment date and time
- Doctor selected
- Hospital location
- Treatment or speciality selected
Technical Information
While browsing our website, we may automatically collect:
- IP Address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of visit
- Referral source
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments.
- Respond to your enquiries.
- Contact you regarding appointments, reports, or treatment.
- Provide healthcare-related services.
- Improve patient experience.
- Process payments (where applicable).
- Send appointment confirmations and reminders.
- Send health awareness campaigns, newsletters, or promotional communication (where consent has been provided).
- Improve website functionality and security.
- Comply with applicable legal and regulatory requirements.
3. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance.
- Remember your preferences.
- Analyse website traffic.
- Enhance user experience.
- Measure advertising effectiveness.
You may disable cookies through your browser settings; however, certain website features may not function properly.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may be shared only when necessary with:
- Doctors and healthcare professionals involved in your care.
- Diagnostic laboratories.
- Payment gateway providers.
- Technology and hosting partners.
- Government authorities where required by law.
- Insurance companies or TPAs, where applicable and authorized.
All third-party service providers are expected to maintain appropriate confidentiality and security standards.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
6. Data Retention
We retain your information only for as long as necessary:
- To provide healthcare services.
- To comply with legal and regulatory obligations.
- To resolve disputes.
- To maintain medical records as required by applicable laws.
7. Your Rights
Subject to applicable law, you may request to:
- Access your personal information.
- Update or correct inaccurate information.
- Withdraw consent for marketing communications.
- Request deletion of information where legally permissible.
- Raise concerns regarding the handling of your personal information.
Certain medical records may be retained where required by law.
8. Third-Party Services
Our website may integrate third-party services including:
- Google Analytics
- Google Ads
- Meta (Facebook & Instagram)
- Payment Gateway Providers
- Live Chat Services
- CRM Systems
- Appointment Booking Systems
These services operate under their respective privacy policies.
9. Children's Privacy
Our services are not intended for children without parental or guardian supervision. If we become aware that information has been collected from a minor without appropriate consent, we will take reasonable steps to remove such information where applicable.
10. Marketing Communications
With your consent, we may send:
- Appointment reminders
- Health tips
- Preventive healthcare campaigns
- Health check-up offers
- Hospital announcements
- Service updates
You may opt out of promotional communications at any time by contacting us or following the unsubscribe instructions provided.
11. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised Effective Date. Continued use of the website after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Surana Group of Hospitals
Website: www.suranahospital.in
Email: info@suranahospital.in
Phone: +91 89298 14552